Account Help

Avoiding & Reporting Mortgage ScamsProvides red flags to help avoid mortgage scams and ways to protect yourself Credit CorrectionsWhen and how to request a credit correction How To Share Your Complaints and Get HelpProvides ways to contact Mr. Cooper to submit feedback Verification of Mortgage (VOM)Explains what it is and how to request it Authorizing a Third PartyExplains how to authorize a third party on your account Notification of Deceased CustomerExplains how to notify Mr. Cooper when a customer is deceased Transferring Ownership to Trust or Spouse/ChildrenExplains how to notify us of ownership transfer Removing a Spouse’s Name from the MortgageExplains how to request removal of a spouse’s name from the mortgage Notification of Divorce or Legal SeparationExplains how to notify Mr. Cooper of a divorce or legal separation where property is awarded Mortgage RecastWhat it means to reamortize the account after a large principal payment, who’s eligible, and what the process is Changing Account Information: Name, Property Address, and MoreExplains how to request updates to important information on your account Holidays and Operating HoursLists the days we are closed and times we can be reached Providing Accessibility & Translation ServicesAccessibility coordinator information and relay & translation service details

Frequently Asked Questions

Visit the Forgot Your Password page to reset the password for your online account.

You’ll need to enter your username to reset your password. If you don’t know it, visit the Forgot Your Username page.
If you’re locked out of your account, you’ll need to contact us to have it unlocked.

To find the username for your online account, visit the Forgot Your Username page.

If you also need to reset the password, you can visit the Forgot Your Password page.

It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

If you need to serve a subpoena or notice of legal action, please contact our agent for service of process (CSC) at 888-690-2882.

You can also visit their website at https://CSCGlobal.com.

The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published Secured Overnight Financing Rate (SOFR) index.

Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) index.
SOFR is often considered a more robust and transparent rate than LIBOR, which was based on interbank lending practices.
Your ARM change notice will reflect the latest rate information available.